Home' Moorabool Matters : Moorabool Matters Dec 2012 Contents COMMUNITY SURVEY
10 MOORABOOL MATTERS - COMMUNITY NEWSLETTER DECEMBER 2012
RESULTS ARE IN FOR THE
The 2012 Community Satisfaction Survey, compiled each year by
the Department of Planning and Community Development for
Victorian local government areas, shows Moorabool Shire Council
above the benchmark for comparable shires.
The 'Overall Performance Index Score' for Moorabool was 57;
this compares to the Large Rural Shire (LRS) average score of 55
and the Victorian state average of 60. In the 'Overall Direction',
category, Moorabool also scored above the LRS benchmark.
400 random telephone interviews were conducted in May
and June this year; 186 men and 214 women. The majority of
respondents (144) were in the 50-64 age group, followed by 65+
(116), 35-49 (87) and 18-34 (53).
The summary of key community satisfaction results for Moorabool
• The percentage of respondents who considered Council's
'overall performance' had 'improved' or 'stayed the same'
• The same opinions ('improved' or 'stayed the same') were
applied to Community Consultation (69%), Advocacy (67%),
Customer Service (85%) and overall Council direction (81%).
The 2012 results can't be compared to previous years however.
According to Moorabool Shire Council Mayor Pat Toohey, it does
create new benchmarks for Council performance.
"The 2012 survey does not provide an accurate comparison with
previous years, because the methodology and content of the
survey has changed this year. In previous surveys, the 'head of
household' was the targeted source of information, whereas this
year it has been conducted as a representative random probability
"In addition, results are now weighted to the known population
distribution of the shire, and the service responsibility area
performance measures have changed significantly, making
comparison with previous years results invalid."
"We do, however, analyse the findings very closely and will be
working toward improvement in the future."
'Waste management' and 'appearance of public areas' were two
categories in which Council fared well, but 'condition of local
streets and footpaths' and 'elderly support services' are two
prominent areas of concern, according to the report.
"We've learned from this survey that these are two most
important concerns for Moorabool residents. While we can't
compare these figures to previous years to gauge progress or
otherwise, we will certainly be looking to improve these numbers
in the future."
"We also have more accurate demographic data this year; by
analysing the figures more closely -- a process we have started
already -- we will better understand the community expectations
The survey showed residents aged 18 -- 34 and 65+ are consistently
favourable toward Council, but the 50 -- 64 demographic is less so.
Pat Toohey said he was pleased with the result against comparable
councils. "It's important to benchmark Moorabool against other
LGA's of similar size, population and environment.
"We certainly shouldn't be compared to the operations of inner-
metropolitan LGA's for example; but the group of 17 Councils in
the 'large rural shire' category share similar challenges."
"There is certainly more to do and we are studying the findings
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